Contact Us

Contact Us

AusNet Services is on the job around the clock to keep your supply running smoothly. We have made it easy for you to contact us.

General Enquiries


For general enquiries relating to your electricity or gas supply and questions relating to our business.

Available 8am-5pm, Monday to Friday.

Faults & Emergencies


Electricity | Gas | Streetlights | Electricity transmission towers -  24 hours a day, 7 days a week

Supply Interruptions


For electricity or gas planned supply interruption enquiries.

Metering data web portal enquiries


Contact our customer service team for enquiries regarding myHomeEnergy and the Electricity Metering Data Requests portals.

Investor Enquiries


For all shareholder enquiries from investors or prospective investors.

Media Enquiries


For all media enquiries, 24 hours a day, 7 days a week.

Feedback & Claims


We're listening. Send us your feedback, suggestions or complaints.

SMS Messages


To receive or opt out of SMS messages and information about AusNet Services.

We Move Energy

That's what we do. The AusNet Services team is passionate in its commitment to deliver energy safely, reliably and efficiently to customers.