STRATEGY AND VALUES
AusNet Services operates in a dynamic environment, characterised by regulatory changes, technology advancements and shifting customer behaviours and values relating to their energy usage.
AusNet Services' purpose is “To empower communities and their energy future.”
Our purpose and strategy places customers at the forefront of why we move energy and acknowledges the relationship between individual customers and communities.
Focus 2021 is our five year business plan which sets out how we will deliver on our aspiration to be a "leading modern energy company with a diverse business portfolio."
In 2015 our corporate values were refreshed to reflect the evolution of our business and the environment we operate in.
The four compelling statements below are our corporate values - the foundation for how we achieve our objectives. They express the beliefs and principles we agree to share at AusNet Services.
We work safely: We never compromise on safety and we genuinely care for the wellbeing of people.
We do what's right: We act with integrity and in the best interests of our company, taking into account how our decisions affect the business and stakeholders | We recognise and celebrate successes, welcome straight-talk and constructive feedback, and learn from our mistakes | We have clear and consistently applied expectations of performance and behavious across our business.
We're one team: We work together as a united team with our partners and suppliers to achieve great results and build our company's reputation | People are the heart and soul of our business - we treat our people fairly, value their differences and support their development | We encourage knowledge sharing - we're open to ideas and believe that these can come from anywhere in the business.
We deliver: We are accountable to customers, communities, shareholders and each other, and we deliver on our promises | We are passionately invested in striving for excellence and high standards, and achieving great outcomes | We keep adapting through innovation, continuous improvement and change so as to secure our future success.
AusNet Services understands that an energy delivery service business is one that delivers today, while anticipating and planning for the future operating environment and the needs and expectations of our stakeholders.
Anticipating what our customers needs will be while delivering strong results for shareholders provides AusNet Services with a sustainable growth business model centred on:
- delivering value from the core regulated energy network business; and
- pursuing growth opportunities in commercial services markets.